Two way mug

Standard delivery is £4.95

Our parcels to mainland UK are usually sent by courier and are therefore trackable but will require a signature so please give an address where someone will be available to accept your order. Sometimes smaller orders are sent by Royal Mail First Class service and so no tracking details are available.

Orders for Northern Ireland and UK non-mainland will be sent by Royal Mail and there may be a surcharge for parcels over 2kg so please contact us for a shipping quote. 

Express delivery

We can offer next day or express services. Please contact us first and we can give you an accurate quote and will work to meet your requirements.

International orders

For international orders please get in touch for a delivery quote. Please note, you may be charged for local import duties and custom charges on the arrival of the goods in your country, this is out of our control.

Delivery times

Delivery times will normally be between three to six working days. We aim to despatch all orders within 48 hours – where this is not possible we will get in touch with you to let you know.

Tracking

We will email you to let you know once your order has been dispatched and you will be given a tracking number. If you do not receive the item within five working days of dispatch please contact the courier to check the delivery status. 

Failed delivery

If a parcel is returned to us as undelivered due to a wrong/incomplete address being given or you are not available to accept delivery, then you will be responsible for the cost of having the item re-dispatched.  Similarly, we cannot be held responsible for missing or lost items when incorrect/incomplete address details have been provided.

Returns & exchanges 
At reste we really hope that you are 100 per cent happy with your order, however we understand that sometimes you may wish to return an item. Please visit our Returns & Exchanges page for more information

At reste we really hope that you are 100 per cent happy with your order, however we understand that sometimes you may wish to return an item. Please follow our simple guidelines below which will enable you to easily return your purchase. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please enclose a note with your name and order number inside the box that you are returning. Please note that any items returned without quoting your order number cannot be refunded.

Send your return to reste, 58 High Street, Hastings, East Sussex TN34 3EN 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

We do not except returns on items bought in store, if you are unsatisfied with your purchase please contact us and we may offer you a discretionary credit note if the items are returned within seven days. 

Terms

When posting your item back, you must obtain proof of postage of your return. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged in transit.

The direct cost of returning the goods is your responsibility unless otherwise agreed.

You are responsible for packaging the return appropriately. Any items which arrive back broken due to insufficient packaging will not be refunded. 

Refunds will be processed when the request to return is made within 28 days of receipt of delivery.

Refunds will not be issued on items where the request to return is made after the 28 days of receipt of delivery. 

When we receive your returned item safely then we will process your refund, excluding the original delivery cost. 

Sale items and perishables are not eligible for a refund.

You are able to exchange your item for an alternative, although only after we have safely received your item back, and unfortunately we would have to charge for the delivery of the alternative item. 

For International returns, you will need to cover any import duties that may arise when returning items.

Faulty or Damaged Items

Please email us within 24hrs of receipt of delivery. When emailing please include photos of the damaged/faulty item. We will be able to discuss a replacement or refund for you.

Please DO NOT return damaged or faulty goods without contacting us first. We are unable to refund any postage costs incurred if you return damaged items without contacting us.